Most Microsys test systems come with one year of comprehensive test system support. This includes unlimited telephone/email support,
remote support, and on-site support when available in your region. Even if your support contract has expired, Microsys will still provide support at a reasonable rate.
Remote support allows your Microsys Customer Service Representative to communicate directly with your test system using
either the internet or a modem and phone line to provide support, remote training or even download a software upgrade.
Support renewals are normally offered to customers prior to expiration of the current support contract. Making sure that your system is always covered by a valid support contract is the best way you can increase the safety and reliability of your Microsys test system product.
Online support forms:
If you require technical support for your Microsys test system, please contact Microsys by telephone or by email as follows:
By telephone: |
|
By e-mail: |
Call +1-905-678-3288 and ask for Customer Service for technical support.
Support engineers are available between the hours of 9:00am and 5:00pm EST, Monday to Friday except during company holidays.
|
Technical support is available by sending a detailed description of your situation to:
A support engineer will contact you within 2 business days.
|
Support is also available from our worldwide sales and support network.
